Return & Refund Policy
Return Policy
In accordance with the Taiwan Consumer Protection Act, Gaze Cafe provides customers with a 7-day appreciation period after receiving the product.
Please note that the 7-day period is not a trial period. If you find the product unsatisfactory after inspection, please do not open or use the product and contact us within the return period to arrange a return.
As coffee beans are considered food products, please do not open the packaging. Once the package is opened and the contents are exposed to air, Gaze Cafe reserves the right to refuse returns or exchanges.
To request a return or exchange, please contact us within 7 days of receiving the product and provide your order number. Returned items must be brand new and in their original packaging.
For international shipments (including offshore islands such as Kinmen, Matsu, and Penghu), returns and exchanges are not accepted unless the product is defective. Please confirm your order carefully before purchasing. If a product defect occurs, please contact our customer service and we will assist you with the necessary arrangements.
Return & Exchange Conditions
Coffee beans are classified as food products, and for hygiene reasons, returned items must be unused, unopened, and in brand-new condition.
Please ensure that the returned product includes:
The product itself
All accessories and included items
Free gifts (if applicable)
Original packaging and boxes
Protective packaging and documentation
When returning an item, please use the original shipping carton to properly package the product. If the original carton is unavailable, please place the product’s original packaging inside another box.
Please do not write on or attach labels directly to the original product packaging.
If the packaging of a food product has been opened and the contents exposed to air, Gaze Cafe reserves the right to refuse the return or exchange.
Exchange Policy
Exchanges are currently limited to the same product only.
If you wish to change to a different product or specification, please apply for a return and refund first, then place a new order.
If the exchanged product has a higher price, the customer will need to pay the price difference.
Promotional eligibility (such as discounts, bundle deals, or free shipping promotions) will still follow the current promotion rules, and customers may be responsible for one round-trip shipping fee for exchanges.
For promotional bundle offers (for example: “Select X items for a special price”), individual items cannot be returned separately. The entire bundle must be returned together.
Situations That May Affect Return Eligibility
Except for defective products, returns may be rejected or subject to damage fees if the product exceeds the reasonable scope of inspection, including but not limited to:
Opened packaging (including bottle caps, seals, inner packaging, or any packaging that directly contacts the product).
Product is no longer in brand-new condition (e.g., scratches, damage, moisture exposure).
Incomplete packaging (missing accessories, original box, protective bags, inserts, documents, or gifts).
Permanent stains, marks, or damage that cannot be removed.
Refund Process
After we receive and inspect your returned item, the refund will be processed within 7 business days.
Credit Card Payments
Refunds will be processed back to the original credit card used for the purchase.
If the payment has already been captured, the refund will appear on your next credit card statement, depending on your issuing bank’s processing time.
Other Payment Methods
Refunds will be transferred to the bank account you provide. When requesting a return, please provide the following information:
Bank name
Branch name
Account number
Account holder name
Additional Notes
If a member repeatedly places orders and requests excessive returns or exchanges, causing operational inconvenience, Gaze Cafe reserves the right to refuse future transactions or permanently terminate the membership account.
All coffee products from Gaze Cafe can be stored for up to 6 months under proper storage conditions. However, for the best flavor experience, we recommend consuming the coffee within the optimal freshness period indicated on the roast guide card after opening.
